SelfLabs Managed Discounts
Privacy Policy
Last updated: 2025-11-29
SelfLabs Managed Discounts App Last Updated: November 29, 2025
Overview
This Privacy Policy describes how the SelfLabs Managed Discounts app ("we", "our", or "the app") collects, uses, and protects information when you install and use our Shopify application.
Information We Collect
Data We Collect Directly
| Data Type | Purpose | Retention |
|---|---|---|
| Customer Email | Track which customer used a discount code | 2 years from usage date |
| Discount Code Usage | Enforce monthly usage limits | 2 years from usage date |
| Order ID | Link usage to specific orders | 2 years from usage date |
| Access Logs | Audit when merchants view personal data | 1 year from access date |
Data We Access from Shopify
We access the following Shopify data through the Admin API:
- Discounts: To create and manage discount codes
- Customers: To search for customers when linking codes (read-only)
- Orders: To track when discount codes are used (via webhooks)
Data We Do NOT Collect
- Payment information
- Customer names or addresses
- Product or inventory data
- Any data beyond what's listed above
How We Use Information
We use the collected information solely for:
- Discount Usage Tracking: Recording when a discount code is used
- Monthly Limit Enforcement: Determining if a code was already used this billing period
- Customer Linking: Associating codes with specific customers (when configured)
We do not use customer data for:
- Marketing or advertising
- Sale to third parties
- Profiling or automated decision-making
- Any purpose other than discount management
Data Storage & Security
Where Data is Stored
- Data is stored in a database managed by the app
- The database is hosted on encrypted cloud infrastructure
- All data transmission uses HTTPS encryption
Security Measures
- Encryption at rest and in transit
- Access limited to authorized personnel only
- Regular security reviews
- Incident response procedures in place
Data Retention
| Data Type | Retention Period |
|---|---|
| Usage Records | 2 years from usage date |
| Access Logs | 1 year from access date |
| Discount Codes | Until deleted by merchant or app uninstalled |
| Customer Links | Until unlinked or code deleted |
After the retention period, data is automatically deleted.
Data Sharing
We do not share, sell, or rent customer data to third parties.
Data may be disclosed only:
- To comply with legal obligations
- To protect our rights or safety
- With your explicit consent
Your Rights
For Merchants
You can:
- View all data stored by the app
- Export your data
- Delete data by removing codes or uninstalling the app
- Contact us with questions about your data
For Customers
If you're a customer whose email was used with a discount code:
- Your store's privacy policy applies
- Contact the store directly for data requests
- The store can remove your data through the app
Data on App Uninstall
When the app is uninstalled:
- Your session is immediately cleared for security
- All app data (discount codes, usage records, customer records) is automatically deleted 48 hours after uninstall
- This 48-hour delay allows you to reinstall the app and retain your data if uninstalled by mistake
- After the 48-hour period, data cannot be recovered
Children's Privacy
We do not knowingly collect information from children under 13. If you believe we have collected such data, contact us immediately.
Changes to This Policy
We may update this policy periodically. Changes will be posted with an updated "Last Updated" date. Continued use after changes constitutes acceptance.
Contact Us
For privacy questions or concerns:
Self Labs, LLC Email: privacy@selflabs.com
Compliance
This app is designed to comply with:
- Shopify's Protected Customer Data requirements
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)